A sample is a website we make for one business, at its own link. On the samples that say so on screen, we record visits that Cloudflare, our web host, places in the United States.
What we record
- The sample and the page; when you opened it, how long it was on screen and how far down it was read.
- Which parts of the page you look at: each part that was on screen, and for how long.
- Which links and buttons you tap, and when: a link by its words and where it leads (a page of the sample, or another site by its name only; for an email or phone link, not its address), a button or a question by its words, and the tick box on our proposal page, ticked or not. Only words we wrote into the sample are kept.
- Your device, browser and screen size.
- The site that linked to it, by its name only, and which of our emails the link came from.
- Your IP address, and the approximate place Cloudflare gives for it: town, region, country, postal code, time zone and network.
- Which wording of our notice was on screen, and, where we asked first, your answer.
- The Cloudflare data centre that answered, and whether the browser says it’s automated.
Each sample’s link went to one business, so we can tell whose link was used. We group page views into visits, and may note a return, or another device or town opening the same link, as a guess that it was passed on.
About ten minutes after a visit ends, we email ourselves a short note about it, so we know without looking: the sample, which of our emails the link came from, the kind of device and browser, the town and network, and the pages, parts looked at and links and buttons tapped, with their times. A tap on Pay or Book a call on our proposal page sends one at once. The notes never hold the IP address. Resend sends them, or Cloudflare if Resend can’t, to our own Gmail, and we keep and delete them like the rest of the visit records (below).
What we don’t record
Anything you type or fill in, or tap inside a form (the samples’ forms send nothing), search terms, the part of an address after “?” or “#” (apart from our own tag in the link we emailed, such as “?e=1”), the full address of another site, where on the screen you tap, mouse movements, screen recordings, other sites you visit, or anything from another company’s script. Our visit records store nothing on your device except your own yes, or your “don’t record me”. (A sample may remember a choice you make on it, such as sorting shops by distance, on your device only; that isn’t sent to us.)
Where we ask first
For visitors Cloudflare places in Pennsylvania, Maryland, Florida, New Hampshire or Nevada, or in the United States but no state, and on our samples for businesses in Pennsylvania and Maryland, the sample asks “Record my visits on this browser?” and records nothing unless you say yes. A no, or no answer, still shows you the whole sample. A yes is remembered on that browser for 180 days, and you can take it back with one tap. A yes covers only what its question named: a yes to the earlier question, which didn’t name the parts you look at or the links and buttons you tap, still covers only the pages, time, device and IP address.
Who we don’t record
- Visitors Cloudflare doesn’t place in the United States. Placing an address can be wrong (a VPN, travel), so we promise only this: we keep visit records only for visits Cloudflare places in the United States.
- Browsers that send Global Privacy Control or Do Not Track. We check in the browser and again on our server.
- Anyone who taps “Don’t record me on this browser”, from then on.
For them we keep no visit record, only a daily count of requests set aside, by reason, with no address or page. Delivering any page still passes your IP address through Cloudflare, as with any web host.
“Don’t record me on this browser”
It’s on every sample that records visits. It stops recording on that browser at once, and deletes from the records we use the pages recorded from that browser on that network in the last 12 hours; the locked security log below keeps its copy for its 180 days, as with any deletion. It lasts a year on that browser: clearing its site data, or using another device, starts afresh.